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COVID-19 Update

Dear Fellow BMW Automotive Enthusiasts,

As you are aware the situation with COVID-19 has been changing rapidly. At FTP motorsport we have been monitoring the situation closely. We have done risk assessment with regards to how it affects not just our business, but you as our vendors and customers, as well as how it may affect the team here. We have put plans and actions into place on several operating procedures to minimize the disruption to our business.

shipping:
We have received notice from the shipping company
Some flights have been stopped, DHL and Fedex have reduced their frequency
so  there are delays in shipping products to our customers

Payment:
Notice: PayPal has revised its “Refund” policy from 16th March, 2020.

If you cancelled your order for “NO REASONS” or “INCORRECT CHOICES” (wrong product type etc.), you will not be able to get the full amount refund. Unless there are defective product issues or the compensations happened. 
In this case, order cancelled for no reasons, “4% handling fee” to be charged by PayPal.

Please make up your minds and then finish the order! 

We will be monitoring these situations closely and will advise those with affected orders as swiftly as possible. 

尊敬的寶馬汽車愛好者,

如您所知,COVID-19的情況正在迅速變化。在FTP賽車運動中,我們一直在密切監視情況。我們已經進行了風險評估,涉及到它不僅會影響我們的業務,還會影響您作為我們的供應商和客戶,以及它如何影響此處的團隊。我們已針對多個操作程序制定了計劃和行動,以最大程度地減少對我們業務的干擾。

運輸:
我們已經收到貨運公司的通知
一些航班已停止,DHL和Fedex降低了航班頻率
因此向我們的客戶發貨時會有延誤

付款:
注意:PayPal已於2020年3月16日修訂了其“退款”政策。

如果您取消了“無理由”或“錯誤選擇”(錯誤的產品類型等)的訂單,將無法獲得全額退款。除非存在產品缺陷問題或發生賠償。
在這種情況下,訂單無故被取消,PayPal將收取“ 4%手續費”。

請下定決心,然後完成訂單!

我們將密切監視這些情況,並會盡快向受影響的訂單提供建議。